Last updated 9/1/2014
Please carefully review these terms and conditions before entering into any service agreement with Computer 360. When you submit payment or otherwise agree to receive services from Computer 360, you are stating that you have read and agree to these terms and conditions in full. If you choose not to agree to any or all of these terms and conditions, you are not eligible to receive initial service of any kind from Computer 360 or its employees.
You agree that you understand that this agreement may be altered or amended at any time. You also agree that it is your responsibility to stay up to date on the current terms and conditions. Computer 360 will notify you via any and all emails provided when any changes are made to these terms and conditions.
By receiving service from Computer 360 you agree to the following (A) you are over the age of 18. (B) You are the sole owner of the device that is to be serviced. (C) The device to be serviced is not a work or shared office computer of any kind. (D)The information you have provided to Computer 360 is completely accurate to the best of your knowledge (E0) you grant Computer 360 and its employees the right to access your device for the purposes of completing agreed upon service.
RIGHT TO ACCESS AND MODIFY YOUR DEVICE SYSTEM FOR THE PURPOSES OF PERFORMING SERVICE
You agree to give Computer 360 LLC access to your device for the purposes of resolving any issues that you might be having. You agree to give the company rights to modify programs, files, and any other items contained within your device for the purposes of performing service on your device. You also agree that Computer 360 LLC has your authorization to download and install applications and programs on your machine, for the purposes of diagnosing and correcting issues that your device might be having and protecting it in the future. You agree that Computer 360 LLC shall not be held responsible under any circumstances for any corrupted or lost data or software. The repair session may be recorded for quality control or training purposes. Service on your device will be provided by Computer 360 LLC and its employees.
PAYMENT FOR SERVICES
You authorize Computer 360 LLC to charge the credit or debit card, or bank account, for services to be for either a flat fee, one-time cost, or a monthly recurring fee, depending on which service you have selected. If you select a monthly service package, further details and terms about the payment plan and duration of the service contract will be explained to you by a payment compliance service specialist at the time of registration. You will need to verbally agree to any monthly service plan before you are entered into a monthly service plan with recurring payment.
Monthly support fees range from $19.99 to $39.99 per month, depending on the service package selected. No monthly charges will occur unless a monthly service package has been agree to and recorded by a compliance service specialist. You agree that Computer 360 LLC has the right to charge the payment method used for initial payment for your monthly membership fees. You may change which card is used for your monthly membership fees at any time by contacting customer service at email@example.com. You may also have the option to change which day each month the charges will occur, at Computer 360 LLC’s sole discretion. If no request is made, you will be charged for monthly service on the same numerical calendar day each month, corresponding to the numerical date of first payment for services. Please see the services page for more details on which features are contained within each plan.
You agree that your payment method on file will continue to be charged monthly until the date of termination of your monthly service plan with Computer 360 LLC. You agree that you are responsible for any fees resulting in our service charged for internet usage or any other sort of data plan.
You agree not to engage in a chargeback or credit card charge dispute with the issuer of your credit or debit card once services has been rendered, and you agree to pay a penalty fee of 10% of the total amount paid for service if any such chargeback is initiated. You also agree to pay any attorneys or collections fees if a chargeback is initiated after services have been rendered or if any collection actions are necessary.
Computer 360 LLC will issue a full refund to any customer who requests cancellation of service before any work or service has been done on the customer’s device.
Computer 360 LLC will not issue a refund for any payments made for a previous month’s service as agreed upon with a monthly service plan, however Computer 360 LLC may issue a full or partial refund, at its sole discretion, for the most recent month’s monthly service fees.
Computer 360 LLC will issue a full refund for any services not performed as initially agreed upon, or if services were not able to be performed because of a lost connection or lost communication. However, Computer 360 LLC will not issue a refund once services have been completed as initially agreed upon. Once work has been performed on your device, Computer 360 LLC will, at its discretion, issue a full or partial refund only if the customer has not received service as agreed upon.
You agree that any requests for refund must be made with 5 calendar days from the date of initial service on your device. Within that 5 calendar day period, you have the right to inform Computer 360 LLC of any issues that were not correctly addressed or resolved when work was performed on your device. If you do not make a claim of any additional issues within the 5 calendar day window, you the customer waive the right to additional service for issues that arise at a later date.
If you the customer do report an issue with 5 calendar days from the date of service, Computer 360 LLC agrees to either submit a full refund if any unresolved issues cannot be corrected. Computer 360 LLC will take all possible action to remedy the problem on your device. However, if Computer 360 LLC cannot resolve the issue for any reason, it reserves the right to cancel the service agreement and issue a refund for services not rendered.
You, the customer, agree that you will not attempt to obtain a refund once your issue has been fully resolved and you have signed the service completion agreement.
This refund policy only applies to our one-time initial service and cleaning plans, which are outlined in section 1(A) below. For details about our monthly service plans, please read section 1(B).
CONTINUING SERVICE AND WARRANTY FOR ONE TIME SERVICE AND CLEANING PLANS
Computer 360 LLC will work with any customer, who paid for a one time service and cleaning plan, for a period of up to 7 calendar days, at its discretion, to help resolve any lingering issues relating to the issue that the customer paid to resolve. Computer 360 LLC will not perform work or services relating to new or unrelated device issues that arise after the initial service date, unless the customer is covered by a month service plan. Any and all services provided with the 7 calendar day window from the date of original one time service plan payment are provided as a courtesy of Computer 360 LLC, and are not guaranteed or promised if Computer 360 LLC chooses not to exercise additional service.
Once Computer 360 LLC has completed service on your computer and has resolved any complaints and issues you might have been having, you agree that Computer 360 LLC is released from all liability of future computer issues that you might encounter. If an existing customer requests additional help or reports additional problems after the initial order of service has been completed, Computer 360 LLC will make reasonable efforts to assist the customer with any issue relating to the original problem that the customer was having.
Computer 360 LLC will not perform any additional work or services for any customer once a period of 7 calendar days has passed from the date of first paid service of a one-time cleaning and service plan. If a customer wishes to receive service from Computer 360 LLC at any point after 7 calendar days after the initial service, the customer must pay the standard rate for service based on Computer 360 LLC’s current pricing model, or subscribe to a monthly service plan.
You acknowledge that all services provided by Computer 360 LLC are limited to Computer 360 LLC’s regular business operating hours.
LIMITATION OF LIABILITY
Computer 360 LLC takes all possible steps and all necessary precautions to make sure that your computer is as safe as possible throughout the remote support session. However, the customer must be aware that some viruses and malicious software are designed specifically to cause harm or data loss upon uninstallation or deletion. The customer agrees that Computer 360 LLC shall not be held liable for any real or perceived damages in any amount more than the actual amount that was paid by the customer for services.
Computer 360 LLC will not engage in any behavior that might harm the customer, and any and all damages claimed by the customer for computer or hardware, data loss, perceived profit loss, or any other related claims are not the responsibility of Computer 360 LLC or its employees. You agree that you enter into a service agreement with the Computer 360 LLC at your own risk, and any and all perceived or real losses that result from the service performed on your device are not the responsibility of Computer 360 LLC or any of its employees.
Our mailing address is:
2404 W 12th Street
Tempe AZ, 85281